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FAQ
In order to provide you with the best online support in using Shunra's products, below are the most frequently asked questions that we have received from our customers arranged by product. If your question is not answered below, please contact support@shunra.com
Q: What are the system requirements for VE Modeler?
Q: How do I contact Shunra Technical Support?
Q: Is it possible to connect multiple links going to the same NIC shape?
Q: What should I do in order to switch the VE Network Appliance from Bridge mode to Router mode?
Q: How can I check what software and hardware versions are running on my VE Suite (Appliance)?
Q: What is the default password of VE Network Appliance Management?
Q: Why does VE Predictor (or VE Profiler) fail to initialize the LoadRunner Agent?
Q: What is the default IP address of the VE Network Appliance?
Q: How can I request a license file for VE Suite (Appliance)?
Q. What is VE Desktop for HP Software?
Q: What is the footprint of WAN Emulation on the Load Generator?
Q: In the HP Software, the WAN Emulation tab is grayed-out, how can I enable it?
Q: What versions of HP LoadRunner and HP Performance Center are supported?
Q: How is VE Desktop For HP Software (WAN Emulation) licensed?
Q: How do I contact Shunra Technical Support?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: How can I select the network adapter that VE Desktop will use in the network emulation?
Q. What is VE Desktop for Visual Studio?
Q: What are the system requirements for VE Desktop for MS Visual Studio?
Q: How do I contact Shunra Technical Support?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: How can I request a license for VE Desktop MS for Visual Studio?
Q: How can I install a new License Key of VE Desktop for MS Visual Studio?
Q: How can I select the network adapter that VE Desktop will use in the network emulation?
Q. What is VE Desktop Professional Client (standalone)?
Q: What are the system requirements for VE Desktop Professional Client?
Q: How can I install a new node-locked License Key for VE Desktop Professional Client?
Q: How can I request a node-locked license for VE Desktop Professional Client?
Q: Can I set the VE Desktop Client to start when I start Windows?
Q: How do I contact Shunra Technical Support?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: What is the difference between the VE Desktop Standard and the VE Desktop Professional?
Q: How can I select the network adapter that VE Desktop will use in the network emulation?
Q. What is VE Desktop Professional Server?
Q: How can I request a license for VE Desktop Professional Server?
Q: Can I set the VE Desktop Client to start when I start Windows?
Q: What are the system requirements for VE Desktop Professional Server?
Q: How do I contact Shunra Technical Support?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: How can I install a new License Key of VE Desktop Server?
Q. What is VE Desktop Standard Client?
Q: Why can't I use the options in the Professional tab?
Q: How can I request a license for VE Desktop Standard Client?
Q: What are the system requirements for VE Desktop Standard Client?
Q: Can I set the VE Desktop Client to start when I start Windows?
Q: How do I contact Shunra Technical Support?
Q: How can I select the network adapter that VE Desktop will use in the network emulation?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: How can I install a new License Key of VE Desktop Standard?
Q: What is the difference between the VE Desktop Standard and the VE Desktop Professional?
Q. What is VE Network Catcher?
Q: Can I add login access to VE Network Catcher?
Q: How can I request a license for VE Network Catcher?
Q: What are the system requirements for VE Network Catcher?
Q: How do I contact Shunra Technical Support?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: Which applications should be installed to enable viewing of VE Network Catcher graphs?
Q: How can I install a new License Key of VE Network Catcher?
Q: How can I request a License Key for the VE SMB (The Cloud)?
Q: What are the system requirements for Shunra VE SMB (The Cloud)?
Q: How do I contact Shunra Technical Support?
Q: My Host ID in the License Manager has changed. Is it normal?
Q: How can I install a new License Key of VE SMB (The Cloud)?
Q: What is VE Bandwidth Catcher Lite?
Q: How does VE Bandwidth Catcher Lite work?
Q: Does VE Bandwidth Catcher Lite require a remote agent?
Q: Does VE Bandwidth Catcher Lite measure to multiple locations at the same time?
Q: Does VE Bandwidth Catcher Lite measure available bandwidth in both directions?
Q: How much bandwidth does VE Bandwidth Catcher Lite use?
Q: Does VE Bandwidth Catcher Lite work with mobile data cards?
Q: Does VE Bandwidth Catcher Lite work with VPN clients?
Q: Are there any known issues that can affect the accuracy of VE Bandwidth Catcher Lite?
Q: What are the VE Bandwidth Catcher Lite prerequisites?
Q: What platforms (Operating System) does VE Bandwidth Catcher Lite support?



