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Shunra Software

Customer Support

FAQ

 

In order to provide you with the best online support in using Shunra's products, below are the most frequently asked questions that we have received from our customers arranged by product. If your question is not answered below, please contact support@shunra.com
 

VE Suite (Appliance)

Q. What is VE Suite?
 

Q: I want to export my test results from VE Reporter but the "Export to Word" option is disabled. What could cause this problem?
 

Q: I am verifying the emulated delay with a ping and I don't always get expected results. What could cause this problem?
 

Q: I am having problems connecting to the VE Network Appliance. What might be the source of the problem?
 

Q: I suspect that the traffic I want to emulate with the VE Network Appliance is not impaired. What should I do to verify that traffic is impaired?
 

Q: I connected a host to the VE Network Appliance emulation port but there is no link. What could cause this problem?
 

Q: What are the system requirements for VE Modeler?
 

Q: How do I contact Shunra Technical Support?
 

Q: Is it possible to connect multiple links going to the same NIC shape?
 

Q: What should I do in order to switch the VE Network Appliance from Bridge mode to Router mode?
 

Q: Do I have to enable the "Management Port Bridging" option in Bridge mode when integrating with Load Tools or when using VE Transaction Manager?
 

Q: How can I check what software and hardware versions are running on my VE Suite (Appliance)?
 

Q: How can I troubleshoot problems with the Auto Detect feature when the VE Network Appliance is working in Bridge mode?
 

Q: What is the default password of VE Network Appliance Management?
 

Q: Can I connect one of my hosts participating in a test to the VE Network Appliance management port?
 

Q: Why does VE Predictor (or VE Profiler) fail to initialize the LoadRunner Agent?
 

Q: What is the default IP address of the VE Network Appliance?
 

Q: I forgot the IP address of the VE Network Appliance. Is there any way in which I can recover the IP address?
 

Q: How can I request a license file for VE Suite (Appliance)?

VE Desktop for HP Software
VE Desktop for Visual Studio
VE Desktop Professional Client (Standalone)
VE Desktop Professional Server
VE Desktop Standard Client
VE Network Catcher Lite
VE Network Catcher
VE SMB (Cloud)
VE Bandwidth Catcher Lite